Ice 36 Casino Review
We like new things, and as of this writing in 2019, ICE 36 Casino is one of the newest kids on the block, having launched in August of 2019.
The site is not without ambitions: “The Best Online Casino in the UK” is the headline claim on their website. Well!
The site does look good, it must be said. The theme is lightly worn, and it’s a stylishly designed site with muted colours and a very modern layout of big tiles and three-line menu symbols.
The company is operated by the SkillOnNet network, who have a number of sites.
Should you break the ice with this new casino site?
Let’s have a look in this Ice 36 Casino review!
Who Are Ice36 Casino?
How often do we tell our readers that many things in the online gambling world are not what they seem!
Well, here ICE 36 Casino is a brand name for a company called Prime Gaming.
It’s not all that easy to find out much about Prime Gaming, but we think that they own five sites: Mega Casino, Prime Slots, Prime Casino, Prime Scratchcards, and now, ICE36.
The company is based in Cyprus and incorporated in the British Virgin Islands. So it’s off-shore. These are jurisdictions with low taxes as much as anything.
That’s the final ownership, but the site is operated by Skill on Net, a company registered in Malta.
This company is very well known in the online gaming industry and operate a large number of sites, including Playojo, Luckyniki, LuckyLouis, Prime Casino, Queen Vegas, VegasMonkey, and Lordping.
Is it Legal for UK players to Play at ICE 36 Casino?
If you want to play at ICE36 you must first check that the site is licensed. If you play at an unlicensed site you are – and we’re sorry to say this – a bloody idiot!
Please don’t do it. Please only play at UK licensed sites and sites that allow you to play: don’t try to circumvent any restrictions (age, self-restrictions, credit, geography) that might be put in your way, it’s not worth it.
So, the good news is that ICE 36 Casino is licensed as part of the Skill On Net Limited licence, which is number 39326 (that also includes all those other brands).
The licence is clean. It has no sanctions against it and it has no “other actions” recorded. The company is licensed to provide remote gambling activities and remote gambling software.
Is it Safe for UK Players to Play at ICE36?
This site is plainly legitimate.
Scam sites do exist, there’s no point pretending that they don’t, but the internet is no longer the Wild West frontier it once was. If you stick to licensed sites you should be fine.
Good quality is also a great indicator that a site won’t try to rip you off, and this site certainly passes that test.
ICE36 might be a branded site rather than a fresh launch, but it’s no chucked together scam.
It’s also good to see that the site is signed up with all the safe gambling organisations.
GamCare, Gambleaware and Begambleaware links are all shown on the front page.
They also offer extensive responsible gaming advice.
This includes a long guide that opens with this very good paragraph:
“Gambling is a form of entertainment, but it should be enjoyed responsibly. It´s not a way to earn a quick buck. You should always avoid chasing losses, never play with money that you can’t afford to lose, and never gamble for money that should go towards rent, bills or other expenses. You should check your activity regularly in the Balance page to keep on top of your money spent.”
The site has safe gambling tools accessible from every single account, including the GamStop site that allows you to blacklist yourself from all UK gambling sites. You can also use a set of Player Limitation tools to enforce a break from the site. Shut yourself out for a short break of a day, 48-hours, or a week. Suspend yourself for 30, 60, or 90 days, or exclude yourself completely (with a 180-day cooling-off period during which you can reverse the decision.)
You can set deposit limits on yourself and ask for a “reality check” message to be sent to you at set time intervals. This is a clever feature. One notorious feature of real-life casinos is that they try to make players lose track of time by limiting the number of clocks in buildings and keeping natural daylight out.
Take the ICE36 self-assessment test to check your gambling temperature.
The company also allows itself to contact players they think might be having issues.
The site offers good sign-posting for gambling advice charities. There’s also a decent section on how to keep kids away from gambling – a growing concern.
Security advice is also good. There are tips on how to choose a good password and also how to keep it safe. There is a list of warning signs that your account might have been tampered with.
Fair Play at ICE 36 Casino
In this hi-tech world, we can forget that the simplest way for a gambling operation to get one over on its customers is by rigging the games.
The games at ICE 36 Casino are certified fair by iTech Labs. They have provided the certificate to show that the random number generator used by the site is fair and has passed the Marsaglia test.
The test has also certified the shuffling of decks for card games, and the fairness of slots, dice, and roulette games.
This is the best certification that you can get in the industry.
ICE 36 Casino Welcome Bonus
A welcome bonus is the big shiny sign over the door of a casino. If you read our reviews you’ll notice that we make quite a big deal of some of the fake competition within the casino industry. Many sites are very similar, they are often made using exactly the same software and stock exactly the same games.
That’s a shame. Where’s the incentive to shop around?
It’s important to look at different sites to make sure you’re not missing out on something better and something new.
Welcome bonuses are the prime way that casino sites persuade you to do this.
So it’s also important to have a realistic idea of what a welcome bonus means for you, and we’ll cover this here.
The ICE36 welcome bonus is currently a 100% bonus up to a maximum of £50 with 36 free spins.
This applies to the first deposit only. The minimum deposit to trigger the bonus is £20. The maximum bonus is £50. That gives a very narrow area between £20 and £25 where you can earn a bonus.
The free spins are worth 10p each and they are played on Star Joker.
There is a wagering requirement on the bonus. A wagering requirement is the amount of money you must deposit and play with before you can access money won with a bonus.
The wagering requirement here is 60-times the bonus amount and free spins winnings combined.
You must use up this requirement within 30 days of depositing and the maximum bet you can make towards working off this deposit is £5 or 10% of your slot winnings.
What does all that mean?
Well, let’s say you deposit £20: you get given a £20 bonus to bring your account up to £40.
Let’s pretend that you win £5 on your free spins.
That means you must deposit and spend 60-times that in 30 days in order to withdraw any money you win with the bonus.
OK? This is not an untypical amount. In fact, it’s quite generous. With a maximum bet of £5 that means you need to make 300 bets.
So a welcome bonus might look lovely, but there’s a lot to consider before you accept it.
ICE36 Other Bonuses
Promotions change, so you will need to keep an eye on the latest news from a site to see what you’re going to get when you use the site.
At the moment the site is flagging up its Daily Picks, which is a new offer every day. These sorts of offers generally include the likes of free spins and deposit bonuses.
They also offer tournaments.
Tournaments are an exciting new way to play slots.
It’s very simple. You basically play against other players.
At ICE 36 Casino, you sign up or “buy-in” to the tournament. (Some tournaments are free to enter.) For games in which you have to pay to play you then select how many spins you want to buy in the tournament for what value. Then you play your spins. The results of these spins are ranked against each other and players evaluated on a leader board. If you’re playing in a buy-in tournament then you can buy more spins to get to a higher placement. The winner gets a prize.
You should also keep an eye on your emails if you allow the site to contact you as bonuses are often sent in the form of coupon codes to existing customers. For these, which usually translate as deposit bonuses, you need to head to the cashier and type in your code when prompted to activate your bonus.
ICE 36 Help and Support
You can find a lot of help and support at ICE36. Hopefully, you will never need it, of course, but from time to time things do go wrong at online casino sites.
The first port of call should be the FAQ page.
Frequently Asked Questions are a good feature as long as they are well set out and well written.
We think that these are.
The information is set out in sections:
“Licence & Security” covers licensing and personal information.
“Bonuses & Promotions” gets you to where you want to go to find bonuses. This also explains the company’s VIP programme.
There’s a section on Depositing and Withdrawal.
There is some technical advice too, including advice on how to block pop-ups.
If your answers can’t be found there then you need to click on the contact tab and use the live chat option to speak to a customer service operative. You can do this between 6 am and midnight in the UK.
Or you can email ICE36 help on firstname.lastname@example.org.
The gold standard for support services is considered by many to be a UK based phone line. You don’t get that here, but the standard of information is very good and the site lives up to the very highest standards of regulation and security.
Money! That’s what we want!
So how do you get your money to ICE36 and how do they get it back to you.
The first thing to say here is that ICE36 is a PayPal casino. This is a great sign of quality, as the world’s largest payment processor ducked out of the casino industry between 2003 and 2010 and only works with good quality sites now it has returned.
Currently listed at the site as payment options are:
MasterCard, VISA, Paysafecard, PayPal, Trustly, Skrill, Neteller, ecoPayz, SOFORT.
You must verify your account before you can withdraw money. This is a pain in the neck, but it’s a necessary part of security and a way of keeping a check on money laundering. Sites that don’t check this sort of thing might offer you a faster and more convenient experience but they are more likely to be dodgy (and you’re more likely to be helping to fund organised crime and more).
You can verify your ID with a utility bill, your credit card, and an ID (passport or driving licence).
This process can take as long as 48 hours.
Once you’re verified you can start to withdraw, and ICE36 say that they offer something called “Lightning Withdrawal”, which means cash within 24 hours.
You cannot withdraw funds while you have an active bonus for which you haven’t completed the wagering requirements.
Most withdrawals will be cheap or free, and fees are shown when you check out.
ICE 36 Loyalty Scheme
Players like a site that gives something back to them and a loyalty scheme is a great way to show that players are appreciated.
At ICE 36 Casino that scheme is a six-level scheme. Points are earned by playing and depositing and players can climb up this metallic ladder, from:
Bronze (collect 0 to 400 VIP points monthly); Silver (collect 401 to 1,000 points monthly); Gold (collect 1,001 to 2,000 monthly points); Platinum (2,001 to 20,000); Diamond (20,001 to 80,000); and Red Diamond (more than 80,001+).
What are the benefits of this?
You will receive monthly bonuses, higher limits on deposits, queue jumping on withdrawals, exclusive promotions, including a birthday bonus, and eventually a personal account manager.
ICE 36 Casino Games
Games are the heart of any site, and ICE36 waves about a big number, saying it has more than 1,000 games on offer.
The games are set out on the front page in tiles. In most sites, these front page games will be a mix of the most popular titles and new games.
We don’t know for sure, but it’s not unreasonable to think that some of these slots will be reserved for games from companies who earn the right to get them onto the front page in some way, maybe as part of a deal or promotional offer being run through the site.
When we visited, the top slots on the front page were:
Bonanza; Rich Wilde and the Book of the Dead; Starburst; Cleopatra; Da Vinci Diamonds, Fishin’ Frenzy, Mega Moolah, and the Wizard of Emerald City.
Beyond that one can select games by type:
Slot and jackpot games are listed in a number of ways.
The standard listing is based on… we don’t know, it’s probably popularity, deals, or hotness, or some algorithm.
The current tops of this list are Bonanza, Rich Wilde and the Book of the Dead; Gonzo’s Quest; Holmes and the Stolen Stones, and Ninja Master.
Click on the new tab and you’ll get these new released:
Aurora Wilds; Aztec Temple Treasures; Book of Oz Lock ‘n Spin; Chinese Treasures; and Conan Video Slot.
The “most popular” setting reproduces the titles found by listing all games.
Jackpot games are listed separately. There you’ll find Holmes and the Stolen Stones; Winstar; 100 Super Hot; and Arabian Nights at the top of the tree.
Jackpot games are progressive jackpots. They can be locally networked or part of a broader network. Across these networks, a small amount from every stake is taken and added to a prize pot for a progressive jackpot prize that is normally triggered by a bonus game.
Mega Moolah is the world’s most famous of these games, and regularly delivers prizes in the multi-millions.
ICE 36 Live Casino
The casino tab opens up another choice.
The “All” tab lists all the games, and again we’ll assume that these are the most popular titles.
At the top are London Roulette, Auto Roulette, Auto Roulette VIP, Baccarat, and Baccarat B.
You can select roulette games or blackjack on separate tabs. These are always the most popular casino games and come in a wide variety of variants. There are 19 roulette tables at ICE36 and more than 40 blackjack games.
“Other” games take you to a selection of less popular casino games. There is baccarat, in a number of variations, wheel of fortune games, a horse-racing simulator, and some poker games.
ICE36 Casino Software
Most of those live casino games are delivered by NetEnt and Evolution Gaming, who are two of the biggest and best-known casino companies in the world.
Slots come from a huge variety of providers, and it would not be possible to list them all here.
The site does offer a list of the most popular providers though, and these are currently:
Play’n GO, NetEnt, Red Tiger, NetEnt Live and Evolution Gaming.
ICE36 on Mobile and Tablet
You can play ICE36 on a responsive mobile site that should appear automatically when you browse to the address on your device.
This is a choice by the site. The other way to deliver mobile casino play is via an app that is downloaded to a smartphone or tablet and tapped from the home screen.
There are pros and cons to both approaches.
You’ll never match the slickness of an app in a browser. It’s designed very specifically to operate as a mobile-friendly gambling operation. (That said, gambling apps can be as simple as a link to the site.)
Flash games don’t work in all mobile browsers, so you may be denied access to some older games.
However, using an app does rather tie you to returning to a site over and over again.
We’ve stressed the need for players to shop around to get the best deals and to keep sites on their toes. If you have a site’s app on your home screen you’re much more likely to use it than if you have to search out the site every time.
That’s why sites love you to download the app.
ICE 36 Casino Summary
The first impressions at ICE 36 Casino are really good. We’re not sure about their claim to be the UK’s best online casino, but they look the part, and in time they may prove to live up to that promise.
There’s a load of games to choose from. One-thousand titles are not to be sniffed at, and ICE 36 online casino look like they’re going to be all over new releases from the biggest and best designers in the business.
You can rely on the site for fairness. We love their security and safety advice and their privacy and data policies also help you settle in at a site that you can be damn sure is honest, fair, and has your best interests at heart.
There’s a good selection of payment methods, and help is easy to find.
If ICE 36 Casino wants to become the best in the biz it’ll start by adding a couple of the biggest e-wallets to its payment processing (Neteller and Skrill, though PayPal is great to see), and it’ll consider developing an app.
We have no hesitation in suggesting you put this site to the test yourself and do it while there’s a very good welcome offer on the table.