Mansion Casino’s design seeks to draw you in from the outset. The homepage is neatly arranged with over eighty different gaming options, and that’s just for starters. A banner subdividing the games into specific options from ‘slots’ to ‘table games’ is centrally placed and the compulsory site housekeeping is located top right where site and support information is easily reached.
The choice of gaming is impressive! There is enough variety to pique the interest of professional players or gaming greenhorns. This could be considered by some to be a disadvantage as there is that niggling feeling that you might be missing the fun in another game, such is the extent of choice. The repetitious interface of the site may leave visitors a little baffled as to where to travel next.
The simplicity of the interface, though easily negotiable, may wane some players attention when choosing the next game to play if visiting the site for an exploratory flutter.
The bonus tab is attractive, its accessibility and clear instruction lend itself to transparency and trust in the culture and reliability of the site. Bonuses and free spins do look appealing!
Customer support, however, appears to be restricted to email only which can be frustrating for customers. So despite the professional and reputable ‘look’ and ‘feel’ of the site, this is a big oversight in complementing the transparent accessibility of all the other gaming and site information.
Software & Games
Using Playtech, one of the leading forces in gaming software ensures that Mansion Casino games are accessible from a range of software desktop devices and available in either instant play or download interface. It is recognised as one of the most stable and dependable casino venues, and this lends itself to a hassle-free gaming experience which is a huge draw for experienced gamers.
As mentioned, gaming choice is extensive. Top choices include classic movie titles such as ‘Top Gun’, ‘Dirty Dancing’ and ‘Gladiator’, archetypal arcade-style gaming ‘Jungle Giants’ and ‘Who Wants to Be a Millionaire’ as well as the expected favourites of Blackjack, Poker and live games of Roulette and Baccarat.
Game choices are split into slots, jackpots, table games, live games, and video poker.
Mansion Mobile Casino
Joining Mansion Casino offers you the exclusive opportunity to carry by-proxy membership of Les Ambassadeurs Club which is a decent draw for players who are in the know. Unfortunately, it is designed as a desktop application and is not accessible on handhelds or smartphones so this is a major deal-breaker for gamers on the move. Despite this, Mansion offers gamers mobile access to their sister-site Casino.com which is a clever, convenient (and stealthy?) move. This site is compatible with Android-, iOS-, Windows- and Blackberry-based devices. Players simply input their Mansion Casino user information into the Casino.com mobile site to initiate play.
Show them the money – Mansion Casino accept a wide variety of payment methods including online banking options, e-wallets and debit cards. Debits and bank transfers are instantly processed with minimum spends of £20 per transaction.
E-wallets offer players enhanced security. For convenience Skrill, Neteller, Entropay, PayPal, PaySafeCard, Ecopayz, Webmoney and Citadel Instant Banking are all accepted. Important to note that once you have joined up and opted for a currency with the first deposit, this cannot be changed later.
There are no withdrawal limits.
Is Mansion Casino safe?
Mansion Casino uses 128-bit encryption to ensure that all players are fully protected and that information remains confidential. SSL- Encryption ensures the data exchanged between your PC and the site’s server remains completely private and it is equivalent to the technology used by banks for their online banking systems.
With the exception of UK players, the site is regulated by the governing law of Gibraltar. However, the UK basic protection criteria are set up so that creditors can claim player funds in the event of the sites insolvency. Not ideal, however, the site’s longevity (established 2004) should alleviate any short-term fears.
Good practice would always be to investigate the site’s credentials yourself and read up reviews to ensure that you familiarise yourself with their contact methods and information before committing to membership.
Good customer service, support and reviews can make or break a company’s reputation. Customers expect a fast and efficient response to queries or complaints. That said, the omission of live chat or a contact telephone number on Mansion Casinos site is a glaring discrepancy. Consumer satisfaction in 2018 is shaped by visibility, convenience, and accessibility. Despite a 24/7 customer support assurance from the site, citing ‘unrivalled and the highest levels of customer care’ the lonely customer support email address does not foster the confidence that the rest of the site’s features do.
Sadly, many top-trending independent reviews of Mansion Casinos customer support do not make for pleasant reading, notably when it comes to customer withdrawals. Whilst these reviews should be taken with a pinch of salt, Mansion Casino stakeholders should take note and possibly increase interaction visibility as the rest of the site’s features are notably competitive.
Mansion Casino is well worth a venture. The site is pleasant to navigate, offers the player plenty of gaming choice for a short sojourn or a frequent flutter and there are decent bonuses and superior security for player peace of mind. Nonetheless, it stands to benefit from some clearer and more open communication lines.
Mansion’s benefits include variety, choice and payment options and all the components are there to position it amongst the top-level online gaming sites. However, you can bet that the delays and lack of support visibility may discourage experienced casino stalwarts from nailing their commitment exclusively to Mansion Casino. Overall, a fun and leisurely trip to the arcade.